Privacy Policy
Effective Date: 20/01/2025
Fixit (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and website. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of information:
a. Information You Provide Directly
- Personal Information: When you create an account or interact with the app, we may collect your name, email address, phone number, and profile picture.
- Issue Details: Information you upload when reporting an issue, including descriptions, GPS location, photos, and videos.
b. Automatically Collected Information
- Device Information: Information about your mobile device, such as device type, operating system, and unique device identifiers.
- Usage Data: Details about how you use the app, such as pages viewed, interactions, and app performance.
- Location Data: Real-time geographic location data when you enable location services.
c. Third-Party Information
We may collect information from third-party services that you link to the app, such as social media profiles.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve the app’s functionality.
- To process your submissions and notify authorities of reported issues.
- To send you notifications about the status of your submissions.
- To display submitted issues on the community feed.
- To respond to your inquiries and provide support.
- To analyze app usage and enhance performance.
3. Sharing Your Information
We may share your information in the following scenarios:
- With Local Authorities: To ensure reported issues are addressed.
- With Other Users: Issue submissions, including descriptions, photos/videos, and comments, may be visible to other app users.
- With Service Providers: Third-party vendors assisting with app operations, such as hosting or analytics.
- As Required by Law: To comply with legal obligations or protect our rights.
4. Data Storage and Security
We store your data securely and take reasonable measures to protect it from unauthorized access, loss, or misuse. However, no security system is completely foolproof, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Withdraw Consent: Revoke your consent to data collection or processing.
To exercise your rights, contact us at privacy@fixitnow.app.
6. Cookies and Tracking Technologies
The app may use cookies, beacons, or similar technologies to improve your experience and track usage patterns. You can control or disable cookies through your device settings.
7. Third-Party Links
Our app may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
8. Children’s Privacy
The app is not intended for individuals under the age of 13, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted in the app with an updated effective date. Continued use of the app indicates acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@fixitnow.app
Phone: (+233) 24 287 3349
Address: St. Giles Centre, Shitor Ave, Accra, Ghana